The scanning of web files is performed periodically according to the configuration established in the service. The frequency of scans can be customized and adjusted according to the customer's preferences and requirements.

The web antimalware service detects both known and unknown threats. It uses advanced malware detection techniques and known signatures to identify known threats, and also applies heuristic and pattern matching analysis to identify unknown threats. It focuses on detecting and analyzing web file-specific malware, such as SEOspam, rootkits and file obfuscation.

In case of detecting unauthorized modifications or malicious files, the web antimalware tool has functionality to perform an automatic cleanup of known threats. This functionality removes the detected malicious code parts and leaves the web code clean over the detected threat. In addition, the team of web security experts takes immediate action for cleanup and removal of new threats. Specialized protocols and tools are applied to ensure effective removal of malicious elements and restore the integrity of affected files.

Yes, all actions related to threat detection, disinfection and prevention are recorded in a log accessible to the customer. The client can review the log at any time to obtain complete information about the actions performed and to check the status of the detected threats.

The antimalware tool acts automatically and diligently to perform disinfection of affected files as soon as a threat is detected. The disinfection time may vary depending on the number of affected files and the complexity of the infection. In more complex cases, some files may require additional actions or additional security measures to ensure their integrity.

In the event that automatic disinfection is not sufficient to completely remove the malware or resolve the situation, the service provider will recommend that the customer take additional measures, such as restoring files from trusted backups or implementing additional security measures. The technical support team will be available to provide guidance and assistance during this process.

Yes, in addition to detection and disinfection, the web anti-malware service offers proactive prevention services. Regular updates of the software and threat databases are implemented, and advanced algorithms and behavioral analysis are used to identify and neutralize malicious patterns and activities in real time. Customized WAF firewall rules are also provided to act as an additional barrier of protection.

Our technical support team is available to provide assistance and resolve any questions or issues related to the service. Incident tickets will be prioritized and assistance will be provided within the timeframes established in the corresponding SLA (Service Level Agreement).